Terms and conditions

˖ ݁𖥔 ݁˖ Processing time

All items are made to order. Production time is usually 1-10 weeks (depending on the product).

˖ ݁𖥔 ݁˖ Shipping and delivery of your order

Each package has a tracking number, which allows you to get information about its location online. There are many different online tracking resources. Such a service is provided by most postal services.

˖ ݁𖥔 ݁˖ Estimated shipping times

1. United States: 3 days 1 week
2. Canada: 2-3 weeks
3. Europe: 2-4 weeks
4. Australia, New Zealand and Oceania: 3-5 weeks
5. I do my best to meet these shipping estimates, but I cannot guarantee them. The actual delivery time will depend on the shipping method and your location.   

˖ ݁𖥔 ݁˖ Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

˖ ݁𖥔 ݁˖ Returns, exchanges, and cancellations

I accept returns and exchanges on some items, but not all. Stays and corsets for example are not accepted due to the intimate nature of the garment. Customs and made-to-orders are not accepted for returns or exchanges unless otherwise stated.
For returns and exchanges that are accepted: Contact me within 14 days of delivery 
and items must be sent back within 30 days of delivery.
I don't accept cancellations except in rare circumstances or if materials for your design have not been purchased yet. But please contact me if you have any problems with your order.

˖ ݁𖥔 ݁˖ The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale

˖ ݁𖥔 ݁˖ Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

˖ ݁𖥔 ݁˖ Policy on returns

All items are thoroughly checked before they are sent out to you to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it within seven days, I will amend and make good the item at no extra cost to you. Please make sure that the item is returned along with written confirmation of the fault, plus your order number, name and address, contact number and a brief note as to the nature of the return. Please contact me before any return is shipped.

˖ ݁𖥔 ݁˖ Problems with delivery

If the delivery time of your order has exceeded the deadlines indicated by me, and the tracking information is not updated - write to me and I will search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, I will replace your order or make a refund for it of your choice.

˖ ݁𖥔 ݁˖ Custom and personalized

Custom items are made to measure, therefore exempt from distance selling regulations regarding cancellation. You can cancel an order for a custom item only within 48 hours from the time when order was placed. After this time, I will not accept cancellations, as your item will have gone into production. Refunds and exchanges are not permitted and items are not available on approval. I am not responsible for corsets and costumes made to incorrect measurements supplied by the customer.