Custom Orders

Ready to bring your dream design to life?

Let's do it!

I put in a lot of work to create my bookish, fantasy, and historically inspired designs. From breathable, light fabrics perfect for running through the forest to your distant castle to unique ball gowns that make you feel like the goddess you are, I work hard to create something you will treasure- truly wearable art.

HOW IT WORKS?

First, I would ask you to answer a few questions by submitting an inquiry form. This is the first step in the process and gives me an idea of which designs you are interested in having me create. 

Next, I'll follow up asking some of the deeper questions about your request, such as:

1. Do you have any reference images, patterns, or other ideas to help get a solid of understanding of what you are looking for. 
2.. What materials / fabrics do you prefer? Do you like natural fabrics only or artificial ones are OK as well?
3. Do you have any specific date you need the order? I need to understand the time terms for production and delivery. Anything that requires less than 4 weeks for production and delivery I will likely need to pass on as all commissions are made to order... some fabrics and materials take longer than others to arrive to my studio before I can even begin working on a specific order, for example.  

Based on this information, I will calculate the approximate cost.

NOTE: I am currently only accepting a VERY small number of commissions each month. Once I have received your inquiry, I will follow up my current availability and estimate as to when I could complete your request. Deposits on commissions are not due until we have agreed on the request and the commission is officially booked. 

PRICING AND PAYMENTS

Please mind that a $750 deposit is required to start the commission. This goes toward the total price of the design. The total price of the design is calculated more precisely once all the details are determined. This is why I request you to submit your inquiry form BEFORE submitting your custom order deposit. 

The remainder of the balance must be paid in full prior to shipping. You are welcome to make payments as the project moves toward completion. In this case, I will divide the sum into 3-4 monthly payments and ship after the final payment is received. 


PRODUCTION

After the first payment, I send you a measurement list. I check it, and if everything is okay, I start the production.

First, I start sourcing the fabric and I send photos through the process. After you approve the fabrics I start creating and continue to send progress updates. 

PROCESSING TIME

Usually, the processing time takes 6-10 weeks, depending on the design, complexity, and sourcing of materials.

SHIPPING

I ship from California in the US and will send custom orders via Priority Mail or Express shipping only. I calculate the price based on the approximate weight and size of your garments and the destination. Once I have the final weight of your design, I will send you shipping options.

RETURNS AND CANCELLATION

Please mind, that I don’t accept returns of commissions. But if you have any issues please don’t hesitate to write me, and I will do everything I can to solve the problem.

I can, in certain instances, accept cancellations. If canceled prior to purchasing your fabrics and materials, I will refund your order minus payment processing fees and taxes. If the cancellation happens after your fabrics and materials have been ordered but I have not yet started production of your design, I will make a refund minus the deposit, taxes, and any payment processing fees. 

If you have any questions, don’t hesitate to write me at business@tiffanychanofficial.com 

Tiffany

For additional information, please read the Terms & Conditions page.